How to Buy Fresh Produce From Produce Market
From first enquiry to delivered product — every step of the buying process explained clearly and simply
There are no complicated onboarding processes, no ambiguous terms and no surprises once supply is underway. Here is exactly what happens from the moment you get in touch to the point your product is delivered — and what to do if something goes wrong.
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Buyer Supply Process FAQs
Clear answers to the most common questions about how buying from Produce Market works from first enquiry and pricing through to order confirmation, delivery and what happens when something goes wrong.
How quickly do you respond to a pricing enquiry?
Get In TouchWe aim to respond to all pricing enquiries within one working day. For straightforward open market requests the response is often faster. For more complex sourcing requirements we will give you a realistic timeline for when we can come back to you with a full response
Do I need to commit to a minimum volume to start buying?
Get In TouchMinimum volumes vary by product and supply model. For open market and spot sourcing the volumes are generally flexible. For programmed supply a minimum volume commitment is part of the programme structure. Get in touch with your requirements and we will advise what is achievable.
Can I see product specifications before placing an order?
Get In TouchYes. We provide full product specifications — including origin, grade, pack size and certification details — before you commit to an order. You will always know exactly what you are buying before you confirm.
What payment terms do you offer?
Get In TouchPayment terms are agreed as part of the commercial setup for each buyer relationship. We discuss terms clearly at the outset so there are no ambiguities once supply begins. Get in touch to discuss your requirements
Can I switch between buying models — for example from spot sourcing to a programme?
How We WorkYes. Many buyer relationships start with open market or spot purchases and develop into programmed supply as both sides build confidence in the relationship. We are flexible about how the relationship evolves and will always advise honestly on which model best suits your current requirements.
What information do I need to provide to get a price?
Get In TouchThe more detail you can give us the better — product, volume, frequency, delivery location and any specific specification requirements. But even a basic enquiry gives us enough to start the conversation and ask the right follow-up questions.
How do I raise a quality complaint after delivery?
Contact us as soon as you identify the issue — ideally with photographic evidence of the problem. We will acknowledge your complaint promptly, assess the issue and come back to you with our findings and a proposed resolution within a clear timeframe.
Is there a formal contract for programmed supply?
Get In TouchYes. Programmed supply relationships are documented in writing — covering volumes, pricing, delivery schedule, specification and the terms that govern the programme. Everything is clear and agreed before supply begins